Passion : building team
and organization capabilities
in operational excellence
Expert in operations leadership, I support you in the transformation of your business
as an experienced and trustworthy partner, I support your efforts to :
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Optimize your processes (customer service, delivery, sales, etc.)
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Develop autonomy and / or empowerment of the management team
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Innovate your products and services
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Grow sales and turnover
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My experience is primarily business software (ERP, CRM, mobile applications)
and IT/IS production used in diverse industries.
MY EXPERTISE
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Ensure the success of a transformation project
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Acting general manager or operations manager including P&Ls, KPIs
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Set up business tools and monitor business activity
(customer service, delivery, sales, ...) -
Negotiate and sign multi-year contractss
strategy
DEVELOPMENT
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Develop a product portfolio : design / review of your roadmap
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Ensure the turnaround of a strategic project or effective re-deployment of resources if the project pivots.
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Customer service, Product management, R&D, IT production
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Drive the implementation of strategic contracts
PERFORMANCE
Management
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Design and implement KPIs
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Help a struggling team or organization rebound after difficulty
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Boost delivery turnover
team
Management
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Leadership of cross-functional and multinational teams : 5 to 250 people
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Mentoring on the job
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Delegation, resource management
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Project management: costs, deadlines, risks
Experienced, Responsive, Flexible
driver of performance
STRENGTHS
25 years of cross-functional
And international experience
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LEAN
SIX SIGMA
BLACK BELT
Ecole Centrale
Paris
"YMP'94
INSEAD"
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​ITIL in IT service management
TRANSITION MANAGER certificate
Audencia Exec Ed
leadership
Adaptability
Stress management
Resilience
collaborative
SOFT SKILLS
AUTONOMY
Rigor
Curiosity
Decision-making
PROACTIVE
ORGANIZATION
Influence
Proven results
operations
DirectOR
For a leader in production, and service for spares parts distribution market, tire manufacturers, and automotive centers
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Implementation of a new organization for product management, production, and software solutions support.
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Selection and coaching of the management team on implementation of “lean” and ITIL process
LEADERSHIP
For a market leader in the production of e-learning software
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Optimize action of “in progress” projects through planning and management
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Re-design organisation and develop an effective sales team
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Dessign and implementation of new forecasting process
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Executive management
For an ERP solution editor
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Promotion and delivery of new generation of software (ERP) for a market leader in France. 200 distribution sites, +2500 users.
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Negotiation and signature of a multi-year contract with a leader in the automotive import market in Holland, 250 sites, +3000 users.
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Design of a transversal organization across France/ Belgium / Netherlands / Luxembourg