Passion : building team
and organization capabilities
in operational excellence
Expert in operations leadership, I support you in the transformation of your business
as an experienced and trustworthy partner, I support your efforts to :
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Optimize your processes (customer service, delivery, sales, etc.)
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Develop autonomy and / or empowerment of the management team
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Innovate your products and services
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Grow sales and turnover
My experience is primarily business software (ERP, CRM, mobile applications)
and IT/IS production used in diverse industries.
MY EXPERTISE
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Ensure the success of a transformation project
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Acting general manager or operations manager including P&Ls, KPIs
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Set up business tools and monitor business activity
(customer service, delivery, sales, ...) -
Negotiate and sign multi-year contractss
strategy
DEVELOPMENT
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Develop a product portfolio : design / review of your roadmap
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Ensure the turnaround of a strategic project or effective re-deployment of resources if the project pivots.
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Customer service, Product management, R&D, IT production
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Drive the implementation of strategic contracts
PERFORMANCE
Management
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Design and implement KPIs
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Help a struggling team or organization rebound after difficulty
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Boost delivery turnover
team
Management
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Leadership of cross-functional and multinational teams : 5 to 250 people
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Mentoring on the job
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Delegation, resource management
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Project management: costs, deadlines, risks
Experienced, Responsive, Flexible
driver of performance
STRENGTHS
25 years of cross-functional
And international experience
LEAN
SIX SIGMA
BLACK BELT
Ecole Centrale
Paris
"YMP'94
INSEAD"
ITIL in IT service management
TRANSITION MANAGER certificate
Audencia Exec Ed
leadership
Adaptability
Stress management
Resilience
collaborative
SOFT SKILLS
AUTONOMY
Rigor
Curiosity
Decision-making
PROACTIVE
ORGANIZATION
Influence
Proven results
operations
DirectOR
For a leader in production, and service for spares parts distribution market, tire manufacturers, and automotive centers
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Implementation of a new organization for product management, production, and software solutions support.
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Selection and coaching of the management team on implementation of “lean” and ITIL process
LEADERSHIP
For a market leader in the production of e-learning software
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Optimize action of “in progress” projects through planning and management
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Re-design organisation and develop an effective sales team
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Dessign and implementation of new forecasting process
Executive management
For an ERP solution editor
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Promotion and delivery of new generation of software (ERP) for a market leader in France. 200 distribution sites, +2500 users.
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Negotiation and signature of a multi-year contract with a leader in the automotive import market in Holland, 250 sites, +3000 users.
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Design of a transversal organization across France/ Belgium / Netherlands / Luxembourg